Responsible Gaming at 99exch
Gambling is entertainment, not a financial strategy. 99exch is committed to providing every player across Bangladesh with the tools, information, and support they need to keep their gaming experience healthy, enjoyable, and within control.
At 99exch, we believe that a great gambling experience is a safe one. Our platform is designed for adults aged 21 and above who choose to engage with cricket betting, live casino games, slots, and other entertainment offerings as a leisure activity — not as a source of income or a way to solve financial difficulties.
We take our responsibility to players in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and across Bangladesh seriously. That means offering practical tools that help you stay in control of your time and spending, providing clear information about the risks associated with gambling, and making it straightforward to seek help if gambling ever stops feeling fun.
This page explains every responsible gaming feature available on 99exch, how to use them, and where to turn if you or someone you know needs support. We encourage all players to read it carefully before depositing and to revisit it whenever they feel their gambling habits may be shifting.
These six principles shape every responsible gaming decision we make on the platform.
Strict 21+ Age Policy
No person under the age of 21 is permitted to register or play on 99exch under any circumstances. We verify the age of every new account during the registration and KYC process. If we discover that a minor has accessed the platform, the account is immediately closed and all funds are frozen pending review.
Deposit Limits You Control
Every 99exch player can set a daily, weekly, or monthly deposit limit directly from their account settings. Once a limit is set, it takes effect immediately. Increasing a limit requires a 72-hour cooling-off period before the new higher limit becomes active — giving you time to reconsider. Decreasing a limit takes effect immediately.
Session Time-Out
You can set a session time limit that automatically logs you out of your 99exch account after a defined period of continuous play. Options range from 30 minutes to 8 hours. When your session approaches its limit, you will receive an on-screen notification so you can choose to stop naturally rather than being cut off without warning.
Reality Check Reminders
Reality check notifications pop up at regular intervals during your session — every 30, 60, or 120 minutes, depending on your preference. Each notification shows your current session duration and net win/loss figure so you always have an accurate picture of where you stand. You choose the interval; we deliver the reminder.
Take-a-Break (Cool-Off Period)
If you feel you need a short break from gambling without committing to a full self-exclusion, the Take-a-Break feature lets you suspend your account for 24 hours, 3 days, 7 days, or 30 days. During the cool-off period, your account is locked, login is disabled, and no promotional communications will be sent to you. Reinstating your account after the period expires requires you to actively confirm you wish to return.
Self-Exclusion
Self-exclusion is a longer-term option for players who feel that gambling has become a problem. You can request self-exclusion for periods of 6 months, 1 year, 2 years, or 5 years. During the exclusion period, your account is permanently suspended, deposits are blocked, and you will be removed from all marketing lists. Self-exclusion cannot be reversed before the chosen period expires. To request self-exclusion, contact [email protected].
All of the following tools are available to every registered 99exch player at no charge. Access them via Account Settings or by contacting our support team.
Setting a deposit limit is one of the most effective ways to stay within a pre-determined gambling budget. On 99exch, limits are applied in BDT and can be configured at three intervals. Here is how each tier works:
The bar above illustrates how a ৳10,000 monthly limit looks when ৳6,000 has been used. Real-time limit usage is visible in your account dashboard at any time.
Self-exclusion is a serious, binding commitment. When you self-exclude from 99exch, you are making a formal request for your account to be suspended for a minimum of six months. This tool exists for players who recognise that gambling is no longer a healthy leisure activity for them and who need an external barrier to support their decision to stop.
To initiate self-exclusion, send an email to [email protected] with the subject line "Self-Exclusion Request" and include your registered username and the duration you are requesting (6 months, 1 year, 2 years, or 5 years). Our team will confirm the exclusion within 24 hours and send written confirmation to your registered email address.
At the end of the exclusion period, your account will not reactivate automatically. You must contact support and complete a reinstatement check — which includes a 7-day cooling-off period — before access is restored. This deliberate friction is intentional: it ensures that reinstatement is a conscious, considered decision rather than an impulsive one.
Problem gambling can develop gradually and is not always obvious to the person experiencing it. The checklist below highlights common warning signs. If you answer "yes" to three or more of these questions, we strongly encourage you to use our Take-a-Break or Self-Exclusion tools, and to consider reaching out for professional support.
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?Do you spend more money on gambling than you originally planned?
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?Do you gamble to recover money you have already lost ("chasing losses")?
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?Do you feel restless, irritable, or anxious when you are not gambling?
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?Have you tried to cut back or stop gambling but found it difficult?
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?Do you hide your gambling from family members or close friends?
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?Have you borrowed money or sold belongings to fund your gambling?
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?Has gambling negatively affected your work, studies, or relationships?
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?Do you think about gambling when you are supposed to be doing other things?
99exch operates a strict zero-tolerance policy on underage gambling. Every registration requires the player to confirm they are 21 years of age or older, and identity verification during the KYC process confirms this claim against a government-issued document. Accounts that cannot be verified as adult accounts are suspended without exception.
If you share a device with younger family members — children or teenagers — we strongly recommend taking the following precautions to prevent them from accessing the 99exch platform:
- Always log out of your 99exch account after each session — do not save your credentials in the browser.
- Use a strong, unique account password that no family member can guess.
- Enable parental control software on shared devices and home internet routers.
- Store your phone or tablet in a secure location when it is not in use.
- Talk to older teenagers about the risks of gambling and why it is restricted to adults aged 21 and above.
If you believe a minor has registered or is actively using a 99exch account, contact us immediately at [email protected]. We will investigate and take appropriate action, including permanent account closure and return of any deposited funds, within one business day.
Seeking help for a gambling problem is a sign of strength, not weakness. If you or someone you care about is struggling with gambling-related harm, the first step is acknowledging the problem and reaching out. 99exch support is available every day to activate protective tools on your behalf immediately, without judgment or delay.
99exch does not provide clinical counselling or medical advice. If you believe you are experiencing a serious gambling disorder, we encourage you to seek guidance from a qualified mental health professional or addiction counsellor in your local area. Taking that step is the most important thing you can do for your long-term wellbeing.
Can I set a deposit limit before I make my first deposit?
Yes. Deposit limits can be configured during the registration process or at any point afterwards via your account settings. We recommend setting a limit before your first deposit so that a clear budget is in place from day one.
What happens to my balance if I self-exclude?
Any positive balance remaining in your account at the time of self-exclusion will be held securely. You may request a withdrawal of your available balance when you contact the support team to initiate self-exclusion. Withdrawal will be processed to your registered bKash, Nagad, or Rocket account within standard processing times.
Will I still receive promotional emails during a Take-a-Break?
No. Once a Take-a-Break or Self-Exclusion is activated, your account is removed from all marketing and promotional communication lists immediately. You will not receive bonus offers, game launch notifications, or deposit incentive emails for the duration of the restriction.
Can I increase my deposit limit immediately?
No. For your protection, increases to deposit limits are subject to a mandatory 72-hour cooling-off window before the higher limit takes effect. Decreases, however, are applied instantly. This asymmetry is intentional and is one of the most effective friction-based responsible gaming tools available.
Now that you know how 99exch keeps you protected, head into the platform and enjoy cricket betting, slots, and live casino games with confidence. Remember: set your limits first, play within them, and stop whenever it stops being fun.
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